Speaking for the SSA

June 1st I had the privilege of presenting Schmooz’em or Lose’em to managers within the Social Security Administration. Schmoozing is the art of connecting with people in a special way, and is therefore useful in any profession. However, I specialize in speaking to sales reps, customer service reps, managers and those with an entrepreneurial-based occupations (real-estate agents, insurance agents, etc.). When speaking to managers, the focus of my training is how to motivate employes by properly expressing appreciation and the feeling of importance.